Terms of Service
1. Agreement to terms
These Terms of Service ("Terms") form a binding agreement between [COMPANY LEGAL NAME] ("Company," "we," "us"), operating AppointmentTurn (the "Service"), and the individual or entity that registers for or uses the Service ("Customer," "you"). By creating an account or using the Service, you accept these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind it.
2. The Service
The Service receives lead information from sources you connect, sends automated communications by SMS, email, or other channels, conducts automated conversations using artificial intelligence, qualifies and routes leads, and books appointments. It integrates with third-party providers including telecommunications, payment, AI, calendar, and CRM systems.
3. Eligibility and accounts
You must be at least 18 and able to form a binding contract. You agree to provide accurate registration information and are responsible for all activity under your account, including activity by agents you invite. Notify us immediately at [SUPPORT EMAIL] of unauthorized use.
4. Subscriptions, billing, and payment
- Fees, usage limits, and overage rates are as stated at purchase at appointmentturn.com.
- Payments are processed by our payment processor (Stripe). You authorize recurring charges to your payment method for the applicable plan, including overages and add-ons.
- If a free trial is offered, your payment method may be required at signup; unless cancelled before the trial ends, your subscription converts to paid automatically.
- Subscriptions auto-renew until cancelled. Cancellation takes effect at the end of the current billing period.
- Fees are exclusive of taxes and are non-refundable except where required by law. [State your refund policy.]
- We may change fees with at least 30 days' notice, effective at your next renewal.
5. Acceptable use
You agree not to use the Service to contact anyone who has not provided valid consent (see Section 6); for any unlawful, deceptive, or abusive purpose; to send spam or infringing content; to gain unauthorized access or circumvent security or usage limits; or to reverse engineer the Service except as permitted by law. We may suspend or terminate access for violations.
6. Your consent and messaging compliance (TCPA)
This is critical to lawful operation. The Service sends communications to your leads on your behalf and at your direction. You represent, warrant, and agree that:
- You have obtained and will keep records of all required consents — including prior express written consent where required under the Telephone Consumer Protection Act ("TCPA") and applicable state law — from each lead before submitting them for contact;
- You will not submit any lead unless they have affirmatively opted in, and you can document the source, date, and method of opt-in;
- You will honor opt-out requests promptly and not re-contact anyone who has withdrawn consent;
- You will comply with the TCPA, CAN-SPAM Act, Telemarketing Sales Rule, state telemarketing/"mini-TCPA" laws, Do-Not-Call rules, and applicable carrier and A2P 10DLC requirements;
- You will not contact leads at times prohibited by law;
- You are solely responsible for the content of messages you configure and for the accuracy of data you submit.
You acknowledge that you, not the Company, are the party initiating communications to your leads and bear primary responsibility for consent and contact-law compliance. We provide compliance tooling (opt-in gating, opt-out handling, quiet-hours controls) but do not assume your legal obligations.
7. Artificial intelligence and automated communications
The Service uses AI to generate communications and extract information. AI output may contain errors and does not constitute legal, financial, real estate, lending, or other professional advice. You are responsible for configuring guardrails, supervising communications sent on your behalf, and determining and meeting any disclosure obligations applicable to automated or AI communications in your jurisdiction.
8. Data and intellectual property
As between us, you own your data and grant us a license to host, process, and transmit it solely to provide the Service and as described in the Privacy Policy. We own all rights in the Service. Feedback you provide may be used without restriction.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL PRODUCE ANY PARTICULAR NUMBER OF LEADS, APPOINTMENTS, OR CLOSED TRANSACTIONS.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUES, OR DATA. OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You will defend, indemnify, and hold harmless the Company from claims, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your data, your communications with leads, your breach of these Terms, or your violation of any law — including the TCPA, CAN-SPAM, and state telemarketing laws — including claims arising from your failure to obtain or maintain valid consent for any lead contacted through the Service.
12. Term and termination
We may suspend or terminate access if you breach these Terms, create legal risk, or fail to pay. You may cancel at any time. Sections that by their nature should survive (including 6, 8, 9, 10, 11, 13) survive termination.
13. Governing law and disputes
These Terms are governed by the laws of the State of [STATE / JURISDICTION], without regard to conflict-of-laws principles. [Insert dispute-resolution mechanism chosen with counsel — e.g., exclusive jurisdiction of courts in [COUNTY, STATE], or binding arbitration with class-action waiver.]
14. Changes and contact
We may modify the Service or these Terms and will provide notice of material changes. Questions: [CONTACT EMAIL], [COMPANY LEGAL NAME], [MAILING ADDRESS].
Privacy Policy
1. Who we are and our role
We provide software that real estate professionals ("Customers") use to respond to and qualify their leads. We process Customer information (about the businesses and people who subscribe) as a controller, and Lead information (about individuals whose details Customers submit so we can contact them) generally as a service provider/processor on the Customer's behalf. Leads with questions about how a specific business uses their information should contact that business directly.
2. Information we collect
- From Customers: account/profile details, billing information (processed by our payment processor; we do not store full card numbers), configuration data, and support communications.
- About Leads: contact details (name, mobile number, email), the inquiry that prompted contact, consent/opt-in records, and the content of conversations and qualification information derived from them.
- Automatically: usage data, device and log information, and cookies on our websites.
3. How we use information
To provide, operate, secure, and improve the Service; send and receive messages and conduct qualification conversations on Customers' behalf; process payments; provide support; prevent fraud and abuse; and comply with legal obligations.
4. SMS and text messaging
Messages are sent to individuals who provided their mobile number and consent to one of our Customers (a real estate professional), typically by submitting a property inquiry. Message frequency varies based on your interaction. Message and data rates may apply. Reply STOP to opt out and HELP for help.
We do not sell your personal information, and we do not share mobile opt-in information, mobile phone numbers, or consent obtained for text messaging with any third party or affiliate for that third party's own marketing or promotional purposes. Mobile information is used only to deliver the messaging service and is shared only with the service providers needed to deliver those messages. No mobile opt-in data is shared with third parties for marketing under any circumstances.
5. How we share information
- Service providers (subprocessors): cloud hosting, telecommunications (SMS/voice), email delivery, AI processing, payment processing, calendar, and CRM integration — bound by confidentiality and data-protection obligations.
- With our Customers: lead information is made available to the Customer who submitted it and their authorized agents.
- Integrations you connect, at your direction; legal/safety disclosures; and business transfers subject to this Policy.
We do not sell personal information or share it for cross-context behavioral advertising.
6. Data retention
Indicative periods: lead contact data up to 2 years from last interaction; conversation transcripts up to 1 year; opt-in/consent records for the subscription term plus an audit period; operational logs a short period (e.g., 30 days) with identifiers minimized.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your information and to opt out of certain processing (for example, under the California Consumer Privacy Act and similar laws). Contact [PRIVACY EMAIL]. Because we process lead information on behalf of Customers, we may refer lead requests to the relevant Customer. You can opt out of texts any time by replying STOP.
8. Security, cookies, children, and changes
We use encryption in transit and at rest, access controls, tenant isolation, and least-privilege permissions; no method is completely secure. Our websites may use cookies for functionality and analytics. The Service is not directed to anyone under 18. We may update this Policy and will post a new date and provide notice of material changes. Contact: [PRIVACY EMAIL].
SMS / Text Messaging Terms (A2P 10DLC)
- Program. When you submit an inquiry to a real estate professional who uses AppointmentTurn, or otherwise provide your mobile number and consent, you may receive recurring text messages relating to your inquiry, including questions to understand your needs and scheduling information.
- Consent. By providing your mobile number and opting in, you consent to receive texts at that number from or on behalf of the relevant business through an automated system. Consent is not a condition of any purchase.
- Frequency. Message frequency varies based on your interaction.
- Rates. Message and data rates may apply.
- Opt out. Reply STOP at any time to cancel; you'll get a confirmation and no further messages unless you opt in again.
- Help. Reply HELP or contact [SUPPORT EMAIL].
- Carriers are not liable for delayed or undelivered messages.
- Privacy. Information is handled per our Privacy Policy. We do not share or sell mobile opt-in information or consent with third parties for their marketing purposes.